Rotrics Manual
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  • Rotrics DexArm User Manual V1.2
  • ✨Getting Started
    • 🎮Hands-on Guide
    • 🎨Writing/Drawing
      • Generate G-code with third-party software
    • 🎇Laser Engraving
      • ❗Important - Safety Guideline
    • 🛸3D Printing
      • Generate 3D Printing G-code with Cura
    • 🦾Teach & Pneumatic
    • 📷Computer Vision
    • 🔄Rotary Module
    • Sliding Rail Kit
      • Sliding Rail Kit Installation Guide
    • Conveyor Belt Kit
      • Conveyor Belt Kit Installation Guide
  • 💻Product Overview
    • 🗺️Product Overview
    • 💾Software - Rotrics Studio
    • 🍴Accessories
      • Touchscreen
  • 🔧FAQ & Troubleshooting
    • ❓FAQs
      • Received an Error message in Rotrics Studio?
      • How to toggle developer tools on Rotrics Studio
      • How to re-calibrated DexArm or reset encoder values?
      • How to upgrade DexArm's firmware?
      • How to upgrade the touchscreen firmware?
      • How to send third-party G-code files with Rotrics Studio?
      • How to replace filament?
      • How to set Wi-Fi?
      • How to change touchscreen language?
      • How to execute SD card files?
      • Why can't I copy G-code files to the Touchscreen directly?
      • How to write/draw with different colors?
      • Why it misses part of the image when drawing?
      • How to level DexArm manually?
      • Why my 3D printing module is clogged?
    • 🔑Troubleshooting
      • “G-code sending task started...” Error
      • Laser module won't light
      • Rotrics Studio "Internal error occurred"
      • Failed to upgrade Rotrics DexArm's Firmware
      • Fix the clogged 3D printing nozzle
      • Replace the cracked case
      • How to Fix a Black Screen after upgrading the firmware?
      • DexArm couldn't connect to my computer
      • DexArm beyond limits/stuck problem
      • DexArm movement accuracy problem
      • The pen doesn't write with ink
      • 3D printing module won't heat up
      • The Arm doesn't move, only filament comes out
      • Software connect problem after safety enclosure installed
      • Safety enclosure wiring changes
  • ⌨API(G-code)
    • Introduction
    • Marlin Original Commands
      • [Marlin] G000-G001 - Linear Move
      • [Marlin] G002-G003 - Arc or Circle Move
      • [Marlin] G004 - Dwell
      • [Marlin] G020 - Inch Units
      • [Marlin] G021 - Millimeter Units
      • [Marlin] G028 - Home and StallGuard
      • [Marlin] G029 - Bed Leveling Manual
      • [Marlin] G090 - Absolute Positioning
      • [Marlin] G091- Relative Positioning
      • [Marlin] G092 - Set Position
      • [Marlin] M003 - Laser On
      • [Marlin] M005 - Laser Off
      • [Marlin] M082 - E Absolute
      • [Marlin] M083 - E Relative
      • [Marlin] M092 - Set Axis Steps-per-unit
      • [Marlin] M104 - Set Hotend Temperature
      • [Marlin] M105 - Report Temperatures
      • [Marlin] M106 - Set Fan Speed
      • [Marlin] M107 - Fan Off
      • [Marlin] M108 - Break and Continue
      • [Marlin] M109 - Wait for Hotend Temperature
      • [Marlin] M114 - Get Current Position
      • [Marlin] M200 - Set Filament Diameter
      • [Marlin] M201 - Set Print Max Acceleration
      • [Marlin] M203 - Set Max Feedrate
      • [Marlin] M204 - Set Starting Acceleration
      • [Marlin] M205 - Set Advanced Settings
      • [Marlin] M400 - Finish Moves
      • [Marlin] M410 - Quickstop
      • [Marlin] M420 - Bed Leveling State
      • [Marlin] M500 - Save Settings
      • [Marlin] M501 - Restore Settings
      • [Marlin] M502 - Factory Reset
      • [Marlin] M503 - Report Settings
      • [Marlin] M504 - Validate EEPROM contents
      • [Marlin] M906 - TMC Motor Current
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On this page
  • Windows
  • 1. Try to restart your computer.
  • Mac
  • 1. Make sure you installed it in the right way.
  • 2. Try to restart your computer.

Was this helpful?

  1. 🔧FAQ & Troubleshooting
  2. 🔑Troubleshooting

Rotrics Studio "Internal error occurred"

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Last updated 4 years ago

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📅Update: 2020/08/25

Our software is built on a cross-platform developing tool so it may have some compatible issues when running on different computer systems.

If your Rotrics Studio pop up an Internal error occurred message, here is how to fix it.

Windows

1. Try to restart your computer.

In most situations, restarting your computer will fix this issue.

If not, please follow the instructions to provide the detailed info to us:

Once we get the info, we will look into the issue and try to fix it ASAP. And we keep optimizing our software and firmware, those bugs will be fixed gradually.

Mac

1. Make sure you installed it in the right way.

Make sure you installed Rotrics Studio by dragging the icon to the Applications folder.

2. Try to restart your computer.

In most situations, restarting your computer will fix this issue.

If not, please follow the instructions to provide the detailed info to us:

Go to Studio's View > Toggle Developer Tools to open the console to look into the error.

If you find the mkdir '/Volumes/xxx' error in console, please uninstall the Studio and install it in the right way above.

Once we get the info, we will look into the issue and try to fix it ASAP. And we keep optimizing our software and firmware, those bugs will be fixed gradually.

Go to Studio's View > Toggle Developer Tools to open the console and send us a screenshot of the bug at

If you get other error messages, send us a screenshot of the bug at .

support@rotrics.com
support@rotrics.com
Double click the installer and drag it to the Applications folder.