# Rotrics Studio "Internal error occurred" {% hint style="success" %} **📅Update: 2020/08/25** {% endhint %} Our software is built on a cross-platform developing tool so it may have some compatible issues when running on different computer systems. If your Rotrics Studio pop up an **Internal error occurred** message, here is how to fix it.
## Windows ### 1. Try to restart your computer. In most situations, restarting your computer will fix this issue. If not, please follow the instructions to provide the detailed info to us: Go to Studio's View > Toggle Developer Tools to open the console and send us a screenshot of the bug at [**support@rotrics.com**](mailto:support@rotrics.com) ![](https://2132465959-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtPFIBncU5l4J8tl5Yh%2F-MFZNAYcL80n1XC-D3Wx%2F-MFZQnQcIpwpgiNgdJks%2Fimage.png?alt=media\&token=07b481fb-6c92-4be6-a68c-d617f832144a) ![](https://2132465959-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtPFIBncU5l4J8tl5Yh%2F-MFZNAYcL80n1XC-D3Wx%2F-MFZQr92qArN4qIi_X2L%2Fimage.png?alt=media\&token=f466f3aa-a1f1-493e-86fd-2810f1173274) Once we get the info, we will look into the issue and try to fix it ASAP. And we keep optimizing our software and firmware, those bugs will be fixed gradually. ## Mac ### 1. Make sure you installed it in the right way. Make sure you installed Rotrics Studio by dragging the icon to the Applications folder. ![Double click the installer and drag it to the Applications folder.](https://2132465959-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtPFIBncU5l4J8tl5Yh%2F-MG375_m8MMvTp_HuE7I%2F-MG38QMh_2Bs75Qrz6b4%2Fimage.png?alt=media\&token=02309d5d-2390-498e-8278-f06e7598377a) ### 2. Try to restart your computer. In most situations, restarting your computer will fix this issue. If not, please follow the instructions to provide the detailed info to us: Go to Studio's View > Toggle Developer Tools to open the console to look into the error. ![](https://2132465959-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtPFIBncU5l4J8tl5Yh%2F-MFZNAYcL80n1XC-D3Wx%2F-MFZQnQcIpwpgiNgdJks%2Fimage.png?alt=media\&token=07b481fb-6c92-4be6-a68c-d617f832144a) ![](https://2132465959-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtPFIBncU5l4J8tl5Yh%2F-MFZNAYcL80n1XC-D3Wx%2F-MFZQr92qArN4qIi_X2L%2Fimage.png?alt=media\&token=f466f3aa-a1f1-493e-86fd-2810f1173274) If you find the **mkdir '/Volumes/xxx'** error in console, please uninstall the Studio and install it in the right way above. ![](https://2132465959-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtPFIBncU5l4J8tl5Yh%2F-MG375_m8MMvTp_HuE7I%2F-MG39aW61gskCTZ2eYQu%2Fimage.png?alt=media\&token=cca0d0d3-f0f0-4260-aec0-ec5541e9b620) If you get other error messages, send us a screenshot of the bug at [**support@rotrics.com**](mailto:support@rotrics.com)**.** Once we get the info, we will look into the issue and try to fix it ASAP. And we keep optimizing our software and firmware, those bugs will be fixed gradually. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://manual.rotrics.com/faq-troubleshooting/troubleshooting/rotrics-studio-internal-error-occurred.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.