Rotrics Manual
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  • Rotrics DexArm User Manual V1.2
  • ✨Getting Started
    • 🎮Hands-on Guide
    • 🎨Writing/Drawing
      • Generate G-code with third-party software
    • 🎇Laser Engraving
      • ❗Important - Safety Guideline
    • 🛸3D Printing
      • Generate 3D Printing G-code with Cura
    • 🦾Teach & Pneumatic
    • 📷Computer Vision
    • 🔄Rotary Module
    • Sliding Rail Kit
      • Sliding Rail Kit Installation Guide
    • Conveyor Belt Kit
      • Conveyor Belt Kit Installation Guide
  • 💻Product Overview
    • 🗺️Product Overview
    • 💾Software - Rotrics Studio
    • 🍴Accessories
      • Touchscreen
  • 🔧FAQ & Troubleshooting
    • ❓FAQs
      • Received an Error message in Rotrics Studio?
      • How to toggle developer tools on Rotrics Studio
      • How to re-calibrated DexArm or reset encoder values?
      • How to upgrade DexArm's firmware?
      • How to upgrade the touchscreen firmware?
      • How to send third-party G-code files with Rotrics Studio?
      • How to replace filament?
      • How to set Wi-Fi?
      • How to change touchscreen language?
      • How to execute SD card files?
      • Why can't I copy G-code files to the Touchscreen directly?
      • How to write/draw with different colors?
      • Why it misses part of the image when drawing?
      • How to level DexArm manually?
      • Why my 3D printing module is clogged?
    • 🔑Troubleshooting
      • “G-code sending task started...” Error
      • Laser module won't light
      • Rotrics Studio "Internal error occurred"
      • Failed to upgrade Rotrics DexArm's Firmware
      • Fix the clogged 3D printing nozzle
      • Replace the cracked case
      • How to Fix a Black Screen after upgrading the firmware?
      • DexArm couldn't connect to my computer
      • DexArm beyond limits/stuck problem
      • DexArm movement accuracy problem
      • The pen doesn't write with ink
      • 3D printing module won't heat up
      • The Arm doesn't move, only filament comes out
      • Software connect problem after safety enclosure installed
      • Safety enclosure wiring changes
  • ⌨API(G-code)
    • Introduction
    • Marlin Original Commands
      • [Marlin] G000-G001 - Linear Move
      • [Marlin] G002-G003 - Arc or Circle Move
      • [Marlin] G004 - Dwell
      • [Marlin] G020 - Inch Units
      • [Marlin] G021 - Millimeter Units
      • [Marlin] G028 - Home and StallGuard
      • [Marlin] G029 - Bed Leveling Manual
      • [Marlin] G090 - Absolute Positioning
      • [Marlin] G091- Relative Positioning
      • [Marlin] G092 - Set Position
      • [Marlin] M003 - Laser On
      • [Marlin] M005 - Laser Off
      • [Marlin] M082 - E Absolute
      • [Marlin] M083 - E Relative
      • [Marlin] M092 - Set Axis Steps-per-unit
      • [Marlin] M104 - Set Hotend Temperature
      • [Marlin] M105 - Report Temperatures
      • [Marlin] M106 - Set Fan Speed
      • [Marlin] M107 - Fan Off
      • [Marlin] M108 - Break and Continue
      • [Marlin] M109 - Wait for Hotend Temperature
      • [Marlin] M114 - Get Current Position
      • [Marlin] M200 - Set Filament Diameter
      • [Marlin] M201 - Set Print Max Acceleration
      • [Marlin] M203 - Set Max Feedrate
      • [Marlin] M204 - Set Starting Acceleration
      • [Marlin] M205 - Set Advanced Settings
      • [Marlin] M400 - Finish Moves
      • [Marlin] M410 - Quickstop
      • [Marlin] M420 - Bed Leveling State
      • [Marlin] M500 - Save Settings
      • [Marlin] M501 - Restore Settings
      • [Marlin] M502 - Factory Reset
      • [Marlin] M503 - Report Settings
      • [Marlin] M504 - Validate EEPROM contents
      • [Marlin] M906 - TMC Motor Current
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On this page
  • 1) Make sure you are using the USB A to C cable to connect DexArm with your computer.
  • 2) Make sure DexArm is physically connected to your computer.
  • 💻Windows Users
  • 💻Mac Users

Was this helpful?

  1. 🔧FAQ & Troubleshooting
  2. 🔑Troubleshooting

DexArm couldn't connect to my computer

PreviousHow to Fix a Black Screen after upgrading the firmware?NextDexArm beyond limits/stuck problem

Last updated 4 years ago

Was this helpful?

1) Make sure you are using the USB A to C cable to connect DexArm with your computer.

The Dual USB-C cable won't work. If your computer doesn't have a USB-A port, go get a USB Hub.

2) Make sure DexArm is physically connected to your computer.

💻Windows Users

A. Open Device Manager and you should see an STMxxx COM port which is for DexArm.

  • Install W7 if your system is Windows 7.

  • Install W8 if your system is Windows 8 or 10.

B. Open Rotrics Studio to connect DexArm.

💻Mac Users

A. Go to About This Mac > System Report > USB and you should see an STMxx device.

B. Open Rotrics Studio to connect DexArm.

If it doesn't show as an STM port, please and install the STM virtual serial driver.

If couldn't find the port in Rotrics Studio, check the port 1 at the back of DexArm and see if there is a LED blinking or not. If you can see the blinking LED, pleas follow the to update DexArm's firmware with a third-party software.

If couldn't find the port in Rotrics Studio, check the port 1 at the back of DexArm and see if there is a LED blinking or not. If you can see the blinking LED, pleas follow the to update DexArm's firmware with a 3rd party software.

DOWNLOAD
instruction
instruction
USB A-C cable for connecting DexArm with computer.