DexArm couldn't connect to my computer

1) Make sure you are using the USB A to C cable to connect DexArm with your computer. 
The Dual USB-C cable won't work. If your computer doesn't have a USB-A port, go get a USB Hub.
USB A-C cable for connecting DexArm with computer.
2) Make sure DexArm is physically connected to your computer. 
💻Windows Users
A. Open Device Manager and you should see an STMxxx COM port which is for DexArm. 
If it doesn't show as an STM port, please DOWNLOAD and install the STM virtual serial driver. 
Install W7 if your system is Windows 7. 
Install W8 if your system is Windows 8 or 10. 
B. Open Rotrics Studio to connect DexArm. 
If couldn't find the port in Rotrics Studio, check the port 1 at the back of DexArm and see if there is a LED blinking or not. If you can see the blinking LED, pleas follow the instruction to update DexArm's firmware with a third-party software. 
💻Mac Users
A. Go to About This Mac > System Report > USB and you should see an STMxx device. 
B. Open Rotrics Studio to connect DexArm. 
If couldn't find the port in Rotrics Studio, check the port 1 at the back of DexArm and see if there is a LED blinking or not. If you can see the blinking LED, pleas follow the instruction to update DexArm's firmware with a 3rd party software. 
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Last modified 2yr ago