# Received an Error message in Rotrics Studio?

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**📅Update: 2021/06/09**
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Now the DexArm and Rotrics Studio V1.0.1 have supported the Error message report function. It will help us to relocate the issue and resolve it. 

If you received an Error message when using Rotrics Studio. Please check the Error code below to locate the issue and then send an email to <support@rotrics.com> and we will help you to fix it or repair the component.&#x20;

Here is the list of the Error Code.&#x20;

### Error:100, Position Sensor Read Error

**Situations:**

1. &#x20;Send M893 to read current position and get a value bigger than 65535

**Possible reasons:**

1. The 8-pin encoder cable disconnected.&#x20;
2. Encoder sensor is defective.&#x20;

**Solution:**

1. Reconnect the cable or replace the encoder board.&#x20;

### Error: 101, 102 Home Error

**Situation:**

1. Couldn't move to HOME position and report this Error message.&#x20;

**Possible reasons:**

1. The magnets in the reducer are detached or in the wrong position.
2. The motor cable disconnected.&#x20;
3. The motor is out-of-step.

**Solution:**

1. Reconnect the motor cable.
2. Glue on the magnets.

### Error:103, Position Sensor Diff Error

**Situation:**

1. The encoder sensor is out of range.&#x20;

**Possible reasons:**

1. DexArm hasn't been calibrated properly.&#x20;
2. The magnets in the reducer are detached.

**Solutions:**

1. Recalibrated your DexArm. Here is how to - <https://manual.rotrics.com/faq-troubleshooting/faqs/how-to-re-calibrated-dexarm-or-reset-encoder-values>
2. Glue on the magnets.

### Error: 200, Heating failed, system stopped! Heater\_ID: 0

**Situations:**

1. After heating for over 20 seconds, the temperature won't go up.&#x20;

**Possible reasons:**

1. Heated Stick disconnect.&#x20;

**Solutions:**

1. Disassemble the 3D printing module, check the cable connection. If it's disconnected, email <support@rotrics.com> and we will send you a new 3D printing module.&#x20;

### Error: 201, Thermal Runaway, system stopped! Heater\_ID: 0

**Situation:**

1. After heating to the target temperature, the temperature drops sinificantly.&#x20;

**Possible reasons:**

1. The temperature sensor detaches in moving.&#x20;

**Solutions:**

1. Put the temperature sensor back to hotend.&#x20;

### Error: 202, MAXTEMP triggered, system stopped! Heater\_ID: 0

**Possible reasons:**

1. The temperature sensor disconnected after moving.

**Solutions:**

1. Disassemble the printing module and check the cable connection. If it's disconnected, email [support@rotrics.com](mailto:%20support@rotrics.com) and we will send you a new 3D printing module.&#x20;

### Error 203, MINTEMP triggered, system stopped! Heater\_ID: 0

**Possible reasons:**

1. The temperature sensor disconnected.

**Solutions:**

1. Disassemble the printing module and check the cable connection. If it's disconnected, email [support@rotrics.com](mailto:%20support@rotrics.com) and we will send you a new 3D printing module.&#x20;


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