Received an Error message in Rotrics Studio?
📅Update: 2021/06/09
Now the DexArm and Rotrics Studio V1.0.1 have supported the Error message report function. It will help us to relocate the issue and resolve it.
If you received an Error message when using Rotrics Studio. Please check the Error code below to locate the issue and then send an email to [email protected] and we will help you to fix it or repair the component.
Here is the list of the Error Code.
Situations:
- 1.Send M893 to read current position and get a value bigger than 65535
Possible reasons:
- 1.The 8-pin encoder cable disconnected.
- 2.Encoder sensor is defective.
Solution:
- 1.Reconnect the cable or replace the encoder board.
Situation:
- 1.Couldn't move to HOME position and report this Error message.
Possible reasons:
- 1.The magnets in the reducer are detached or in the wrong position.
- 2.The motor cable disconnected.
- 3.The motor is out-of-step.
Solution:
- 1.Reconnect the motor cable.
- 2.Glue on the magnets.
Situation:
- 1.The encoder sensor is out of range.
Possible reasons:
- 1.DexArm hasn't been calibrated properly.
- 2.The magnets in the reducer are detached.
Solutions:
- 1.Recalibrated your DexArm. Here is how to - https://manual.rotrics.com/faq-troubleshooting/faqs/how-to-re-calibrated-dexarm-or-reset-encoder-values
- 2.Glue on the magnets.
Situations:
- 1.After heating for over 20 seconds, the temperature won't go up.
Possible reasons:
- 1.Heated Stick disconnect.
Solutions:
- 1.Disassemble the 3D printing module, check the cable connection. If it's disconnected, email [email protected] and we will send you a new 3D printing module.
Situation:
- 1.After heating to the target temperature, the temperature drops sinificantly.
Possible reasons:
- 1.The temperature sensor detaches in moving.
Solutions:
- 1.Put the temperature sensor back to hotend.
Possible reasons:
- 1.The temperature sensor disconnected after moving.
Solutions:
- 1.Disassemble the printing module and check the cable connection. If it's disconnected, email [email protected] and we will send you a new 3D printing module.
Possible reasons:
- 1.The temperature sensor disconnected.
Solutions:
- 1.Disassemble the printing module and check the cable connection. If it's disconnected, email [email protected] and we will send you a new 3D printing module.