In the past few weeks, we kept optimizing the firmware of Rotrics arm even after the first batch shipped. It means that the first batch doesn't come with the newest firmware, we need to upgrade it before start using Rotrics Arm.
Please follow the instruction below to upgrade your Rotrics Arm's firmware.
*Don't use any VPN service during upgrading.
During the upgrade process, DexArm will be disconnected, don't worry it will reconnect in the next few seconds.
💡If it is stuck in load firmware more than
1 minute, reconnect DexArm, and try again.
Once reconnect, it will pop up a window to upgrade firmware.
If failed to upgrade, check this troubleshooting to solve the problem - HERE.
Wait for 30s-1min, the touchscreen will reboot after upgrading completed. Do not power off the touchscreen during upgrading!
After upgrading, click
Settings -> About to make sure the firmware has been upgraded to the newest version.
❗If the upgrade failed or the screen goes black, follow this instruction to fix it - https://manual.rotrics.com/troubleshooting/troubleshooting-accessories#1-how-to-fix-a-black-screen-after-upgrading-the-firmware
If the robot arm got stuck during operation, you need to reset the encoder value with the following steps:
1. Adjust the arm to the following position, make sure Axis 1 and Axis 2 is in the maximum position:
2. Open Rotrics Studio and click Terminal, send the command M889. The robot will read and save this position.
3. Then send command M1112, the Arm will move to HOME position (X0 Y300 Z0).
4. Encoder value reset completed, you can move the arm smoothly now.